Billing Cycles and Cancellation Policies

Billing cycles are typically structured either monthly or annually, depending on the plan you’ve chosen.

• Monthly Billing: If you’ve opted for monthly billing, you’ll be charged once every 30 days. This plan offers flexibility, allowing you to adjust your subscription as needed.
• Annual Billing: For customers who prefer paying upfront for the year, annual billing offers the convenience of fewer transactions and often includes a discount compared to the monthly rate.

On the billing date, you’ll receive a notification and invoice detailing the charges for the upcoming billing cycle. Payments are processed automatically if you’ve enabled auto-pay, or you’ll need to manually approve the payment if not.

What Happens When You Upgrade or Downgrade Mid-Cycle?

If you choose to upgrade or downgrade your plan during an active billing cycle, the changes will take effect immediately. The cost of the upgrade will be prorated, meaning you’ll only be charged for the remainder of the current billing cycle.

• Upgrades: If you upgrade, you will be billed for the difference between your current plan and the new plan for the remainder of the cycle.
• Downgrades: If you downgrade, the new plan will take effect at the start of the next billing cycle.

Cancellation Policy and Procedures

If you decide that our platform is no longer the right fit for your business, you can cancel your subscription at any time. Here’s how the cancellation process works:

• Step 1: Navigate to the Subscription Management Page: In your account settings, go to the "Billing" or "Subscription Management" section. Here, you’ll find the option to "Cancel Subscription".

• Step 2: Confirm Cancellation: After clicking cancel, you’ll be prompted to confirm your decision. You’ll also have the option to provide feedback on why you’re cancelling, which helps us improve our services.

• Step 3: Post-Cancellation Access: After you cancel, you’ll still have access to your account and all its data until the end of your current billing cycle. For example, if you’re on a monthly plan and cancel mid-month, you’ll retain access until the end of the current 30-day period. After that, your access will be restricted unless you re-subscribe.

Refund Policies

Refund policies vary depending on the subscription plan and specific circumstances of the cancellation. In most cases, we do not offer refunds for unused portions of a subscription, but exceptions can be made under certain circumstances, such as billing errors or significant platform downtime. Be sure to check our Refund Policy in the Terms of Service for more information.

What Happens to Your Data After Cancellation?

Upon cancellation, your account data will typically remain in the system for a certain period (e.g., 30 days) to give you a chance to reactivate your subscription or download important information. After this grace period, your data may be permanently deleted in accordance with our data retention policies.

We recommend backing up any important data before cancellation, especially if you do not plan on returning to the platform.