Resolving Integration Errors

Integrating third-party apps and services with the platform can enhance your productivity, but sometimes errors can occur during the connection process.

This guide covers common integration issues and how to resolve them quickly.

Verify API Keys and Credentials

Most integrations require an API key or other credentials to connect to third-party services. If you encounter an error during setup, first verify that you’ve entered the correct API key or credentials.

Check API Key Format:

Ensure that the API key has been copied correctly and is entered without any extra spaces or characters.

Generate a New Key:

If you suspect the key is invalid or outdated, try generating a new API key from the third-party app’s settings and enter it into the platform.

Ensure Compatibility

Some integrations may require specific versions of third-party software or may only work with certain account tiers. Check the integration documentation for compatibility requirements.

1. Update Third-Party App: Make sure the app you’re trying to integrate is updated to the latest version.
2. Verify Plan Compatibility: Some integrations are only available for premium plans on third-party services. Check to ensure that your account level supports the integration.

Reconnect the Integration

If an integration that was previously working stops functioning, try disconnecting and reconnecting it.

Disconnect the Integration:

Go to the platform’s "Integrations" section and disconnect the third-party service.

Reconnect the Integration:

Follow the integration setup steps again, ensuring that you enter the correct credentials and permissions.

Check Permissions and Access

Some third-party services require specific permissions to be granted for the integration to work. If you’re receiving an error message related to permissions:

1. Review Permission Settings: In the third-party app, check that you’ve granted the platform the necessary permissions to access data, perform tasks, or communicate with other users.
2. Adjust Role Settings: If the integration is meant to be used by multiple users, ensure that the correct roles and permissions are applied within the platform to enable access for the relevant team members.

Troubleshooting Specific Error Codes

When an integration error occurs, you may see an error code. Common codes include:

• 401 Unauthorized: Indicates that the API key or credentials are invalid.
• 403 Forbidden: Indicates that the integration does not have the necessary permissions to perform the requested action.
• 500 Internal Server Error: Suggests an issue on the third-party app’s side.

Refer to the integration’s documentation or support page for detailed explanations of error codes and their solutions.

Best Practices for Maintaining Integrations

• Regularly Update Third-Party Apps: Ensure that all integrated services are kept up to date to prevent compatibility issues.
• Monitor API Usage Limits: Some services have API usage limits. Monitor your usage to avoid hitting these limits, which can cause integration failures.

By following these steps, you’ll be able to resolve most integration errors and keep your third-party apps connected smoothly with the platform.